Refund & Cancellation Policy

Thank you for shopping at Karthikeya. We strive to provide the best Ayurvedic products, but we understand that sometimes things don't work out.

1. Cancellations

You may cancel your order at any time before it has been dispatched from our warehouse. Once the order is dispatched, it cannot be cancelled. To cancel an order, please contact our customer support at support@karthikeya.com with your order number.

2. Returns & Refunds

Due to the nature of our products (health and wellness), we do not accept returns once the product seal has been broken or the product has been used.

We will only issue a replacement or refund in the following cases:

• The product was damaged during transit.
• You received an incorrect product.
• The product is past its expiry date upon delivery.

3. Requesting a Refund or Replacement

If you are eligible for a refund or replacement due to damage or receiving an incorrect item, you must contact us within 48 hours of receiving your order at havagrivavedataru@gmail.com.

4. Refund Processing

Once your return request is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (via Razorpay) within 5-7 business days.